What to expect when you book with The Gorilla Safari Company
PASSION: we LOVE gorillas and the company is the product of love and respect for these amazing animals. We guarantee that our “gorilla gurus” will get almost as excited about your adventure as you do and we never tire of helping people enjoy one of the most exciting and unique wildlife experiences possible.
CONSISTENT & RELIABLE SERVICE: each client will work with a dedicated specialist (the same person manages with your booking from start to finish). We keep in touch with you right up until departure and are always on hand to answer any questions from visa information, tipping guidelines, what to pack and “can I take a hair-dryer” questions!
VALUE: we have negotiated the very best rates with our partners in Africa, ensuring that we remain super competitive with our pricing, whilst adding value to your trip. You will not pay any more by booking your trip with us as a package compared to booking each element individually.
NO CREDIT CARD FEES: unlike almost every other travel operator we do not charge any credit card fees including Visa, MasterCard or AMEX. Other companies will typically add a 2% minimum charge for credit cards which (if booking directly in Africa) can be anything up to 7%.
INDEPENDENT: we are a 100% privately owned and independent company which gives us complete freedom to recommend the best itinerary that is suited to you. We are not obligated to or incentivised by any properties so we will always give you our completely unbiased opinion. Our country specialists regularly visit Rwanda and Uganda to conduct site inspections on every single property we book, ensuring they meet the highest standards for inclusion in our portfolio.
FLEXIBILITY: in addition to our scheduled group tours and suggested itineraries, we also design individual trips from scratch to meet your personal requirements and we are always happy to keep ‘tweaking’ things until you are 100% satisfied. We welcome your input and work with you to create your perfect “Bucket List” experience.
PEACE OF MIND: we have a 24-hour emergency contact line for use whilst travelling and we also provide emergency contact numbers for our partners on the ground in Rwanda and Uganda.
FINANCIAL PROTECTION: you will be fully covered and protected financially when you book a trip with us. We are bonded with the Civil Aviation Authority in the UK and our ATOL number is 7303. We are a registered California Seller of Travel in the US #2116014-40. We have comprehensive travel supplier failure insurance in place in the unlikely event that one of our partner fails after payment has been made.
INFORMATION: we provide all of the information required to help you prepare for your trip, from guidance on visas, passports, vaccinations, clothing, safety, gorilla trekking, currency and how much to tip. We even give you a list of the gorilla families so you can get to know them before you travel! Stay up to date with our news and latest information us on our social media channels.
THE BEST PARTNERS: over many years, we have established excellent relationships with all of our partners in each country that we operate. Our professional safari guides and drivers are hand-picked by us and are as friendly as they are knowledgeable, many developing specialist fields such as photography or birding.
THE COMPLETE PACKAGE: if you are thinking of linking your gorilla adventure with a safari elsewhere in Africa, for example Tanzania or Kenya, we tailor-make an itinerary to suit any budget. Kenya and Tanzania link particularly well with Rwanda and Uganda. You can choose to either travel solo, in a small private group or join a scheduled group tour if you prefer.